Right of Cancellation, Refunds & Returns Policy
You shall have the right to cancel an order only in the following circumstances:
(a) If We have failed to deliver the order within 40 days after the date you placed the order;
(b) In the case of faulty products at the earliest opportunity after you have discovered that the fault or defect (provided that you shall be deemed to have inspected the product as soon as reasonably practicable after delivery and in no case longer than 14 days after receiving the product).
If an Order is cancelled under the conditions in (a) or (b) above, we shall be responsible for all sums paid (including initial and re-delivery charges (if any) in respect of the order in question.
Notice of wish to cancel must be made via our contact form on the website.
You must return any product to us in its original packaging (which you should retain for this purpose).
If you can see any sign of damage to the parcel/s upon delivery, please sign as damaged otherwise we cannot refund or replace the item.
You must be available to accept delivery on the delivery date as the courier will only attempt re-delivery up to two times and then the delivery will be returned back to us at your cost. If delivery is refused or returned due to a faulty address, you will be charged a return fee.
If you wrongfully fail to take delivery of the order, then we shall be under no obligation to issue a refund.